Welcome to Zadtex Petroleum. These Terms and Conditions govern your use of the Zadtex Petroleum website and your interactions with us regarding our fuel dispensers, petroleum equipment, accessories, spare parts, and related products and services.

By accessing or using this website, you agree to these Terms and Conditions. If you do not agree with any part of these terms, please do not use the website.

ABOUT ZADTEX PETROLEUM

Zadtex Petroleum provides fuel dispensing equipment, petroleum equipment, fueling accessories, spare parts, and related solutions for fuel stations, commercial fueling operations, and other customers.

The information presented on this website is intended to provide general product and company information. Specific product availability, specifications, pricing, and configurations may vary depending on the product and customer requirements.

USE OF OUR WEBSITE

You agree to use this website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.
• Attempt to gain unauthorized access to the website or its systems.
• Copy, reproduce, or redistribute website content without permission.
• Interfere with the security or operation of the website.
• Submit false, misleading, or inaccurate information through our contact or quotation forms.
• Use information obtained from the website to misrepresent Zadtex Petroleum or its products.

We reserve the right to restrict or terminate access to the website where we reasonably believe these terms have been violated.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, specifications, images, and other information published on our website are accurate and up to date.

However, product information may change without prior notice.

This may include:

• Product specifications
• Dimensions
• Flow rates
• Materials
• Available configurations
• Colors and finishes
• Product images
• Features
• Availability

Images shown on the website may be for illustration purposes and may not always represent the exact configuration supplied.

The final product specifications applicable to an order will be confirmed with the customer before the order is finalized.

QUOTATIONS AND PRICING

Prices displayed on the website, where applicable, may not represent the final price of a product or project.

For equipment such as fuel dispensers and petroleum systems, the final quotation may depend on:

• Product model
• Configuration
• Quantity
• Fuel type
• Accessories
• Spare parts
• Shipping and transportation
• Installation requirements
• Taxes and duties
• Destination
• Customer-specific requirements

A quotation provided by Zadtex Petroleum will specify the applicable price and commercial terms.

Unless otherwise stated in writing, quotations are subject to availability and may have an expiration period.

ORDERS AND PURCHASES

Submitting an inquiry or quotation request through our website does not automatically create a binding purchase agreement.

An order becomes effective only after the relevant commercial terms have been agreed upon and confirmed by Zadtex Petroleum.

We reserve the right to decline or cancel an order where:

• The requested product is unavailable.
• Product specifications cannot be supplied as requested.
• Pricing or product information was published incorrectly.
• The customer has provided inaccurate information.
• We are unable to fulfill the order for reasons outside our reasonable control.

CUSTOMIZED PRODUCTS AND CONFIGURATIONS

Certain fuel dispensers and petroleum equipment may be available in different configurations or specifications.

Where a customer requests customized equipment, the customer is responsible for providing accurate requirements and technical information.

Once a customized order has been approved and production or procurement has commenced, cancellation or modification may be subject to additional conditions or costs.

Any customized specifications will be confirmed with the customer before the order is finalized.

PAYMENT

Payment terms will be specified in the applicable quotation, invoice, purchase order, or sales agreement.

Depending on the transaction, payment may be required:

• In full before dispatch;
• As a deposit with the balance payable before shipment;
• According to an agreed payment schedule; or
• Under other written payment terms agreed between the parties.

Products will not be dispatched until the applicable payment requirements have been satisfied.

DELIVERY AND SHIPPING

Delivery timelines provided by Zadtex Petroleum are estimates unless expressly confirmed as guaranteed in writing.

Delivery may be affected by:

• Product availability
• Manufacturing or procurement schedules
• Shipping arrangements
• Customs clearance
• Transportation delays
• Weather or other unforeseen events
• Import/export requirements
• Events beyond our reasonable control

The customer is responsible for providing accurate delivery information and any documents reasonably required for shipment.

Where applicable, shipping, customs duties, taxes, clearance charges, and other destination-related costs will be identified in the quotation or sales agreement.

INSPECTION UPON DELIVERY

Customers should inspect equipment and packaging as soon as reasonably possible after delivery.

If there is visible damage, missing equipment, or an apparent discrepancy, the customer should notify Zadtex Petroleum promptly and provide relevant supporting information, including photographs where appropriate.

Failure to report an apparent issue within a reasonable period may affect the ability to investigate or resolve the matter.

INSTALLATION AND OPERATION

Fuel dispensers and petroleum equipment are technical products and should be installed, commissioned, maintained, and operated by appropriately qualified personnel in accordance with applicable laws, regulations, technical requirements, manufacturer instructions, and safety procedures.

Zadtex Petroleum is not responsible for damage or malfunction resulting from:

• Incorrect installation
• Improper operation
• Unauthorized modification
• Negligent use
• Failure to follow installation or operating instructions
• Use outside the specified operating conditions
• Improper maintenance
• Use with incompatible fuels or systems
• Unauthorized repairs

Customers are responsible for ensuring that their installation and operation comply with applicable local requirements.

WARRANTY

Where a product is supplied with a manufacturer’s warranty or Zadtex warranty, the applicable warranty terms will be provided with the product or stated in the relevant quotation or sales agreement.

Warranty coverage may be subject to:

• Proper installation
• Correct operation
• Regular maintenance
• Use within specified operating conditions
• Use of compatible fuel and components
• Compliance with applicable instructions

The warranty does not normally cover damage caused by misuse, unauthorized modifications, accidents, improper installation, normal wear and tear, or external factors outside the applicable warranty terms.

For warranty claims, customers may be required to provide the product model, serial number, purchase information, description of the issue, and supporting photographs or documentation.

RETURNS, CANCELLATIONS AND REFUNDS

Returns, cancellations, and refunds will be handled according to the applicable quotation, purchase agreement, warranty terms, and applicable law.

Because certain fuel dispensing equipment may be ordered, configured, or procured specifically for a customer, customized or special-order products may be subject to different cancellation and return conditions.

No return should be made without prior written authorization from Zadtex Petroleum.

Where a refund is approved, the applicable refund method and processing period will be communicated to the customer.

Nothing in these Terms is intended to exclude or restrict any rights that cannot lawfully be excluded or restricted under applicable law. Kenya’s Consumer Protection Act provides statutory protections for consumers, including implied quality/warranty protections in applicable consumer agreements.